CHPR TECHNICAL SUPPORT SERVICES
Support Request Form
Please enter a priority for your ticket. The times quoted are an estimate, if you need IMMEDIATE assistance please call Leonard Kinerson in his office 644-9232 or Richard Cousins in his office at 645-2463 Thank you.
TICKET PRIORITY DISCRIPTIONS
| Ticket Priority |
Estimated Response Time |
Criteria for using this priority |
| Critical |
Within 1 hour |
1 or more users completely unable to use their computer (Call Leonard on CELL after submitting ticket) |
| High |
Within 4 hours |
Major functionality out on a computer (multiple programs not working, critical function unable to be done) |
| Medium |
Within 24 hours |
Most tickets, any functional defects on your computer |
| Low |
Within 1 week |
Routine or scheduled items, not related to a repair that needs to be done |
| Documentation Only |
N/A |
This is for jobs that have already been completed. |
|
